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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on 18 Mar 2026Updated on 5 June 2026FAQ95Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 29 May 2026FAQ2,029How do I select the correct network for my crypto withdrawals and deposits?
For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds. To demonstrate how you can make sure you're selecting the correct network, let's use the example of USDG deposits.Published on 22 Aug 2023Updated on 29 May 2026FAQ21,554How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on 9 May 2025Updated on 29 May 2026FAQ325What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 29 May 2026FAQ116A beginner's guide to identity verification
Why am I unable to select a voter's card as a form of ID? This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity.Published on 25 Sept 2023Updated on 29 May 2026FAQ6,481What attestation do we need to agree to when verifying as an institutional customer?
provided by Applicant hereafter will be true, accurate, correct, and complete; D.Published on 5 Feb 2024Updated on 29 May 2026FAQ132Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 22 Aug 2023Updated on 29 May 2026FAQ417How do I manage my wallet? (app)
Note: the watch-only wallet can't perform on-chain operations with only wallet address or domain name, such as transfers. You will need to either import the seed phrase/private key in the wallet or with cold wallet authorization to complete such actions.How do I discover decentralized applications (DApps)? Simply go to the search bar and search for the DApp name. Select the DApp that you want to access, and select Go to {DApps name} which directs you to the DApp homepage.Published on 22 Aug 2023Updated on 29 May 2026FAQ2,043What should I do if I deposit to the wrong address?
Is cryptocurrency correct? (e.g., USDT, ETH) Is the deposit network correct? (e.g., ERC20, TRC20, BEP20) Is the token contract correct? (applicable to certain cryptocurrencies) If any of the above information does not match, the deposit will be considered an unsupported deposit, and the crypto will not be credited automatically.Published on 15 Oct 2024Updated on 29 May 2026FAQ244OKX to support USDT0
Please ensure you select the correct network when depositing USDT0. Depositing via an unsupported network may result in asset loss. Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational purposes only.Published on 9 Sept 2025Updated on 29 May 2026AnnouncementsIntroduction to proportional copy trading
The specific recommendation logic is as follows: Smart recommendation multiplier = correction factor * min{Copy trader’s account USDT equity, maximum copy trading amount} / trader's account USDT equity. Minimum smart recommendation multiplier: correction factor = 0.5 Maximum intelligent recommendation multiplier: correction factor = 1.Published on 4 Apr 2023Updated on 29 May 2026FAQ59Step by Step Guide to Managed Trading Sub-accounts
Ensure the correct withdrawal [Network] is selected and enter the correct [Address] You may input an [Address name] for easier reference in the future. You may also verify the address for 30 days to skip future verification. 7. Navigate to [Sub-accounts] 8. Go to [Action] - [Managed trading sub-account settings] 9. Select [Withdrawals] and enable the setting [Allow withdrawals to verified addresses] 10.Published on 21 Mar 2023Updated on 29 May 2026Product documentationHow can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?Published on 21 Aug 2023Updated on 3 Mar 2026FAQ12,256How do I find my deposit address and tag/memo/comment?
On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?Published on 22 Aug 2023Updated on 29 May 2026FAQ70,211