FAQ
Account management and security
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 5 June 2026371
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 29 May 2026393
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 29 May 2026596
- How do I change my login password?Published on 22 Aug 2023Updated on 5 June 202619,724
- How do I update my login password?Published on 22 Aug 2023Updated on 2 June 202630
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 29 May 20268,067
- I haven't received the verification codePublished on 16 Aug 2023Updated on 3 June 202633,230
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 29 May 202630
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 5 June 202613,405
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 2 June 20264,306
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 29 May 20262,151
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 29 May 20264,890
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 29 May 2026301
Showing 31-43 of 43 articles