When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds. To demonstrate how you can make sure you're selecting the correct network, let's use the example of USDG deposits.

We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.

Open the menu in the top left cornerIdentity verification Provide the required information about yourself and make sure everything is up-to-date and correct. Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Social Security Number (SSN) Note: it's mandatory to provide your Social Security Number (SSN) for you to pass the identity verification process.

Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

These forms are collected to ensure proper and correct reporting of users' information and reportable transactions to the IRS. Users on the OKX US exchange platform who do not provide proper and correct form will be presumed subject to backup withholding beginning on January 1, 2027. Please make sure to provide OKX with up-to-date and accurate tax information and tax forms for your OKX account.

provided by Applicant hereafter will be true, accurate, correct, and complete; D.

the name on your OKX account matches the name on your linked bank account for a smooth transaction.

Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.

You'll have to add the network fee yourself to ensure the correct amount arrives on our platform. After the deposit is made, select the I've made the deposit option.Enter the address owner details for the Satoshi test After confirming the deposit, enter additional information about the address owner, for example, Country, First and Last name.

We can't retrieve your registered ID for you through the website if you forget it, so please ensure the information you submit is correct and that you keep a record of your ID details.

Is cryptocurrency correct? (e.g., USDT, ETH) Is the deposit network correct? (e.g., ERC20, TRC20, BEP20) Is the token contract correct? (applicable to certain cryptocurrencies) If any of the above information does not match, the deposit will be considered an unsupported deposit, and the crypto will not be credited automatically.

Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund?

OKX Inc. is our official legal name.

On the deposit page, select Address > Add address Go to address book page to add new addressHow do I edit the name of a deposit address? On the deposit page, select Address > Edit > Edit the deposit address name Select the edit from the address book page to editHow do I change my deposit address?